Call Center - OSOSS | #1 Digital Transformation Platform for All Fields

Call Center Management System

To handle inbound and outbound calls!

OSOSS call center management system gets you to make a complete management of the most important link between your business and your customers.

Save time

Don’t waste the paid time of your employees in calls.

Improve call quality

Our professionals are skilled in doing warm and cold calling, and conducting through researches.

Provide peace environments

Let your employees relax and be more comfortable while doing their jobs

Extend availability

OSOSS personnel are available 24/7.

Reduce cost

You won’t need of having full-time employees.

Analyze calls

You can optimize marketing campaigns by measure, collect, analyze, and report phone calls.

Schedule appointments

OSOSS invoices system allows you to add refundable invoices to facilitate the process of returning materials and returns to suit your business.

Save your time and make your customers happy!

Exceptional customer service!

OSOSS call center management system gives you the chance to have exceptional customer service within your reach. It integrates with the CRM module of the ERP and allows your business to:

Collect customer data.

Identify the most valuable customers over time.s.

Increase customer loyalty by providing personalized customer service.

Connect with every customer

To help you connecting with every customer, we link the call center by two methods:

Voice Over IP

It is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular or analog phone line. So, you will get a Kuwaiti landline number that you use online in full; Via mobile, computer.

SIP Trunk

A virtual phone line enables a call center system to make and receive calls from anywhere worldwide as long as they have an internet connection. So, you can scale your operations quickly and easily by adding or removing virtual phone lines as needed and using call recording, call forwarding, and automatic call distribution.

Why OSOSS purchasing management system?

Add your clients directly and save their details in the system right away

Add multiple addresses for each client and select the preffered one

Choose the preferred date and time for executing the order

Generate a payment link and send it directly to your client

Get an intelligent average handle time and average holding time

Plan ahead your peak days, hours, … to prevent customer frustration

Keep a documented voice call for future analysis to understand your customer’s needs

Import information from all communication channels

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